We are recruiting a Sr. Service Mechatronics Engineer for our international client, global leader in the development, manufacturing and distribution of innovative cooling solutions. 

With more than 60 years of experience, our client offers a comprehensive range of products and systems that leverage cutting-edge technology, IoT connectivity and intelligent control software with a focus on industrial water systems for the plastics and food and beverage industry.

The Sr. Service Mechatronics Engineer will report directly to the S&S Manager for LATAM and the Service Manager North America, working in the field and assuring a relationship based on trust with clients, as well as increasing the presence and positioning of the company. 

Missions

• Perform on-site troubleshooting, diagnosis, and repairs of chillers, temperature control systems, and related equipment.

• Collaborate with the technical support team to develop and implement effective solutions for complex issues.

• Utilize technical documentation, manuals, and schematics to assist in equipment repair and maintenance processes.

• Provide training and support to junior technicians and customers on proper equipment usage and maintenance.

• Keep accurate records of service visits, equipment repairs, and maintenance activities.

• Collaborate with the quality and engineering teams to provide feedback for product improvement and innovation.

• Stay up to date with the latest equipment and troubleshooting information.

• Conduct inspections and preventive maintenance to ensure optimal performance and reliability of the equipment.

• Communicate with customers in a professional manner, ensuring their satisfaction with our products and services.

Requirements

• Bachelor's degree in Mechatronics Engineering or a related field.

• Proven track record of at least 5 years in a similar role, handling refrigeration and temperature control equipment troubleshooting and repair (chillers, cooling towers).

• Full knowledge of industrial refrigeration processes will be seen as a plus.

• Ability to read electrical/mechanical/plumbing drawings and logic manuals.

• Strong problem-solving and analytical skills, with the capacity to handle complex technical challenges effectively.

• Ability to work independently and as part of a team, showing high levels of self-motivation and initiative.

• Availability and willingness to travel to various customer sites in Mexico when required (50-70% of the time).

• Proficient in reading and writing in English, with conversational English skills as a plus.

Competencies and Abilities

• Technical expertise in mechatronics, industrial engineering or related fields.

• Knowledge of the refrigeration industry, cooling and temperature control systems.

• Problem solving skills.

• Expertise in technical documentation.

• Teamwork and training.

• Customer service orientation.

If you fit this profile, we would be pleased to receive your application to proceed with the recruitment process.

Contact: Jorge Prats, Head of Advisory Mexico & LATAM